A valid credit card is required on all rental contracts, even if the deposit/balance is being paid with a check. We require half down on all of our tents, lights, dance floor etc to hold the items for you. This deposit is nonrefundable (if reservation is cancelled at any time thereafter) as we are holding that tent and other equipment for you and they are no longer available to other clients. The deposit paid will be forfeited if the tent is cancelled, the date of the event is changed or the size of the tent is changed. We require a signed tent policy agreement with the nonrefundable deposit to reserve your rentals. There must be someone present at delivery to sign the rental contract and check that all items are present.
Rental fees are charged for the time the rental equipment is out, regardless if used or not. Rental fees are incurred until the items are returned to the store.
It is the customer’s responsibility to prepare the site for the tent installation (i.e. lawn mowed or sprayed, removal of trees/bushes in the way etc) prior to the date our crew is scheduled to arrive. Please mark off sprinkler heads, sewer systems and power lines before your delivery date as we are not responsible for any damage done to the property that is not properly marked. If this is an issue, we will work with you to ensure there will not be a problem on your delivery day. If a tent is to be installed and staked down in asphalt it is the customer’s responsibility to contact Dig Safe at 1-888-344-7233 two weeks prior to your delivery date and have the area pre-marked for underground lines before your tent installation. Party Plus will need to be provided with a Dig Safe Ticket Number and report showing the work has been completed, within 72 hours of your scheduled delivery date.
Final Counts and Payment:
We require final counts 72 hours before your event. Payment is due in full 72 hours before we deliver after final changes have been made. All items are subject to availability. We accept cash, check, money order, Visa, Mastercard, and Discover for payment.
Deliveries are generally made on Wednesday, Thursday or Friday and picked up Monday or Tuesday. We do our best to accommodate delivery date requests, but sometimes it is not possible. Delays and changes in delivery dates are sometimes unavoidable, so we are not able to give specific times for deliveries. One week prior to your delivery, we are able to provide a morning or afternoon delivery time, but not more specific than that. We can call you when our drivers are leaving the store to give you a more approximate time for arrival. Additional charges will be incurred if set up area is not within 50 feet of where the trucks can back up or if our installers have to walk over 50 feet to your tent site.
On delivery, it is important to have someone present to show placement of the tent/s, dance floor and sidewalls and to sign the rental contract. There must also be power supplied out to the tent site upon arrival for us to test the lighting before we leave your location. If there is no power provided, Party Plus is not responsible for fixing lighting that does not work. The client should also be available to count items received on delivery, otherwise the counts will be considered accurate. The equipment delivered is the responsibility of the client from delivery time to pick up time.
It is the customer’s responsibility to ensure the site is ready for pickup after the event. This includes breaking down tables, stacking chairs and making sure all other rental equipment is ready and accessible to our drivers. All floral arrangements, trash, client lighting and decorations of any kind should be removed from tent before scheduled pickup time. Labor fees will be charged to the customer if the rentals are not ready for pickup or not accessible to our drivers.
It is the customer’s responsibility to return any items that were not visible or accessible on pickup within 48 hours to our showroom. As with deliveries, we are unable to give a time for pickups, but can narrow it down to morning or afternoon if you would like someone present at the site. Please ensure all items rented are left under the tent/inside and protected from any weather.
All linens are sent to you “table ready.” If you receive linen that is not acceptable, please call the store immediately. If it is after business hours, please leave a message. It is expected that linen will be returned to us with food stains but please shake all food, confetti, glitter, animal hair, paper and debris from the linen before returning. Never put dirty linen in plastic bags as it will mildew quickly if damp. Sparklers may cause burn holes in the linen. Customers will be charged a replacement fee for all linens returned with tears, burns, holes, staples or push pins and any permanent stains that do not wash clean. Any linen returned with wax will have a $6.00 cleaning charge per tablecloth.
China, Glassware and Flatware:
All dishes are sent out “table ready.” If you receive any broken or missing items, please call our store immediately (please leave a voicemail message if after hours).To avoid a labor charge, please place glassware BOTTOM UP (sorted) in the racks provided after rinsing. To avoid a cleaning charge, all dishes MUST be scraped and rinsed free of food BEFORE being placed back in the racks. Replacement charges will be applied for any breakage or missing dishes. All racks must be returned to avoid a replacement fee.
Post Event Follow Up:
After your rental order has been picked up and counted in, we will email a list of any missing/damaged items to the email provided on your contract. We can accept returns to credit your account up to one week from your pickup date.
Tents are temporary structures intended to handle most weather conditions, however certain situations may arise that become unsafe and cause clients to evacuate from underneath the tents. Clients should evacuate when there are high winds or lightening or when extreme storms arise. Client understands that if there is a predicted heavy storm or excessive high winds Party Plus has the right to dismantle any tent equipment that has previously been installed to protect their clients safety.
All tent and event permits are the responsibility of the renter. Please check with your local fire department or county for requirements as they differ for each town. We will supply flame certificates upon request.